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F.A.Q.'s

 

What kind of diamonds do you use?

Toxsur uses only authentic diamonds of the highest quality to bring to life our creatively-designed beautiful diamond jewelry pieces.

 

Do you carry jewelry with fancy-colored diamonds?

Yes, we do. Please enjoy our wide variety of dazzling jewelry pieces with fancy yellow, pink, blue, black, and other colored diamonds.

 

Are all your jewelry designs listed online?
Because of the incredibly wide assortment, we cannot possibly post our every jewelry item online. If you know which design you are interested in but cannot find a particular style, please call or email us with your request and we will be happy to help you locate the exact design and email you a picture of it.

 

Do you sell engagement ring settings separately?

Yes. You do not have to buy a center stone in order to be able to purchase a particular ring setting.

 

Can you customize a jewelry piece?
Many of our items are customizable. Please call or email us for details.

 

Will my custom ordered design be reproduced?

Toxsur specializes in custom orders and unique diamond jewelry designs. We highly respect and value each customer and pay great attention to every custom design. Toxsur reserves the right to all special and custom ordered models and their images, which may be used for promotional or other purposes; however, we guarantee that your custom design will not be reproduced exclusively or for mass production. This ensures uniqueness and exclusivity of your design.

 

Do you collect sales tax?
Sales tax will be collected on orders shipped to addresses in New York State.

 

What payment methods do you accept?
Toxsur gladly accepts major credit cards, bank wire transfers, and money orders. Click here for more information.

 

Do you have any layaway options?

Toxsur.com is proud to offer its customers an exceptionally convenient installment payment plan Layaway. Please refer to our "Payment Methods" page for details.

 

Does Toxsur offer discounts on orders paid by bank wire?

Toxsur proudly offers a 1.5% discount on all orders paid via bank wire transfer.

 

Do you offer Saturday deliveries?
Saturday deliveries are available for a $45 fee.

 

Can you ship to an address other than my billing address?
Orders can be shipped only to addresses that are currently on file with your credit card company. Please contact your credit card company to find out how your shipping address can be added to the file as a one-time or alternate shipping address.

 

Do you ship internationally?

Toxsur ships to most countries in the world. Please contact us for shipping fees which may vary depending on the country of destination and weight/total value of the shipped order. Please note that any applicable taxes and import duties are the sole responsibility of the customer.

 

Can you resize my ring?
Your ring will be shipped out in the size it was ordered. We do suggest that you know your exact ring size prior to ordering. If you would like to get the ring resized after receiving it, Toxsur can provide this service for a nominal fee which averages $30 and varies depending on the particular ring model and the size required. Please call or email us for more information.

 

How many years has Toxsur been in business?
Toxsur and its parent company have been in the diamond jewelry industry for over 10 years.

 

Is it safe to buy diamonds and diamond jewelry online?
Absolutely. Toxsur uses the latest data encryption technology for safe and secure order check-out and processing that protects your information against loss, misuse, or alteration. Please refer to our "Privacy Policy" page for more information.

 

What is your return policy?
Toxsur offers a 30-day NO RISK money back guarantee. Please refer to our 30-Day Returns" page for more information.

 

Do you provide appraisals?
Toxsur recommends having appraisals performed by a certified appraiser in your area after you have received your purchase. This will let you thoroughly examine your purchase with the assistance of a professional. Your ordered jewelry piece will come with an accompanying invoice and a diamond certificate on the GIA-certified diamonds. However, upon request, Toxsur can provide an independent third-party appraisal for a $50 flat fee. Such appraisals can be used for insurance purposes.

 

 

 
     
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